This free download looks at a very broad, standardised customer journey and highlights consumer behaviours across social media and search at each stage. It will give you a taster of what's to come in the course, 'Search Listening and the Customer Journey' (launching in September 2019). 

If you sign up to the course you'll get a second version of this one-pager which includes prompt questions to help you identify the behaviours of consumers in your specific industry.